Quiet answersfor your skinqueries.

Yes. We offer carbon-neutral shipping across the European Union, the United Kingdom, North America, and select East Asian regions. All formulations are packed in thermal-insulating parchment to protect biological actives from temperature spikes during transit.

Standard dispatches leave our Lyon laboratory within 24–48 hours. Delivery timelines range from 2–3 business days for Central Europe and 4–7 business days for North America. Express courier service is available at checkout for guaranteed 48-hour delivery.

Absolutely. Once your package is scanned at our transit hub, you will receive a secure email containing tracking coordinates. Alternatively, you can use our digital ledger page (/checking-order) using your Order ID and email to observe its path.

Since we package our active biological concentrates in pure glass, accidents can occasionally occur in transit. If your bottle arrives chipped or broken, please take a digital photograph of the packaging and notify our care desk within 48 hours. We will immediately dispatch a replacement bottle free of charge.

We offset the carbon footprint of every dispatch by investing in certified forestry and soil restoration projects in France. Additionally, our courier partners utilize electric vehicles for final-mile city deliveries whenever possible.

Our bio-active formulas contain delicate botanical liposomes and enzymes. To protect them, we ship all orders in custom-engineered thermal liners lined with bio-degradable cotton insulation. During summer months or when shipping to warmer climates, we include food-grade chill packs to maintain an optimal temperature range of 10°C to 18°C throughout transit.

For international dispatches outside the EU, duties and taxes are calculated dynamically at checkout based on your destination country. We ship under DDP (Delivered Duty Paid) terms for North America and the UK, meaning all customs fees are pre-cleared and paid during checkout—preventing unexpected holding periods or administrative charges at your local customs office.

Yes, through our integration with premium carrier networks. Once your shipment coordinates are generated, you can use the carrier's digital dashboard (DHL On Demand or FedEx Delivery Manager) to request a delivery hold for up to 14 days, redirect the parcel to a secure pickup partner, or schedule a custom delivery window.